SPOT X needs a clear view of the sky with no obstructions. SPOT X is not reliable at the bottom of a deep canyon, in a cave, in an abyss, or in very dense woods
Before heading off the grid, we strongly recommend that you send a test message to ensure your device was activated properly. You can view your sent messages in your SPOT My Account
Test your SOS before heading out in SPOT My Account
For troubleshooting common issues, try a Hard Reset by following these steps:
Firmly press & hold the Power and Select Button for 12 seconds.
Let go when the screen goes blank.
The SPOT X logo should be displayed on the screen.
×Holiday Hours and Closures:
24/12/2024 Closed at 12:00AM (UK)
25/12/2024 Closed
26/12/2024 Open at 01:00PM (UK)
31/12/2024 Closed at 12:00AM (UK)
01/01/2025 Open at 01:00PM (UK)
CALL
Phone Support in English, French, Portuguese and Spanish
Support in English is provided from Monday 6 a.m. to Friday 11 p.m. (UK time), including public holidays.
Support in French and Spanish provided weekdays from 2p.m. to 11:00 p.m. (UK time), including public holidays.
Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.