SPOT X needs a clear view of the sky with no obstructions. SPOT X is not reliable at the bottom of a deep canyon, in a cave, in an abyss, or in very dense woods
Before heading off the grid, we strongly recommend that you send a test message to ensure your device was activated properly. You can view your sent messages in your SPOT My Account
Why is the SOS information important
When you activate SOS, the search and rescue coordination center will receive and transmit your location, contacts, medical details, and activity information to response teams. This data directly impacts how quickly rescuers can reach you and provide appropriate assistance.
For troubleshooting common issues, try a Hard Reset by following these steps:
Firmly press & hold the Power and Select Button for 12 seconds.
Let go when the screen goes blank.
The SPOT X logo should be displayed on the screen.
For General info and Sales: +27 11 467 2360
For Technical Support and dialing from RSA: 080000SPOT
For Technical Support and dialing from outside RSA: +353 94 950 5096
Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Technical phone support is available Monday to Thursday 24hrs US CST.
Friday: 12:00AM to 10:00PM US CST.