SELECT YOUR REGION AND LANGUAGE

UNITED STATES
English
CANADA
English
Français
LATIN AMERICA
Español
Português
EUROPE
English
Français
Español
Deutsch
Italiano
AFRICA
English
MIDDLE EAST
English
AUSTRALIA &
NEW ZEALAND
English
JAPAN
Japanese
ASIA PACIFIC
English

CLOSE
SPOT

SPOT X

2-WAY SATELLITE MESSENGER
Get Help Get Help
Documents Documents
Firmware Firmware
Videos Videos

LATEST FIRMWARE

Release Date
18/11/2020
Firmware Version
2.3.0
Firmware Updater Version
2.6.3
Update Firmware >>

SPOT X Support

Messaging

VIDEOS

How to add Contacts How to Add Contacts
 How to Send a Message How to Send a Message

QUESTIONS AND ANSWERS

What is the character limit for email and text?

The character limit for SMS Texting and Email messages is 140 characters. This includes empty spaces and in the case of emails, any previous messages quoted in a reply. Common Issues My message is short but still does not go through. If you have a short message but it still does not go through, it could be that you are returning to a new line of text and the empty spaces are counted towards your character limit. You may encounter failed inbound emails due to the sender allowing the quote of your original message to be included. Please ensure that any email sent to the SPOT X is free of all text other than the intended message. ...

Can you send a message to someone on your blacklist?

Yes; but you won’t get their reply....

Do undeliverable messages, when device is off for 72 hours, count toward your messages?

No, it has to go over the satellites to count and this is sent to your email....

How do I know if my message was sent?

Your sent messages will be displayed in the Messages screen. The Check-In Message will not display the texts sent, but only the GPS coordinates and date/time it was sent. You also can view your sent messages in your SPOT MyAccount. Before heading off the grid, we strongly recommend that you send a test message to ensure your device was activated properly. There are also 3 different icons indicate the status of a message: The first is a chat bubble with a check mark indicating message sent. The second is a chat bubble with a question mark indicating message sent, but the delivery could not be confirmed. The third is a chat bubble with a X indicating message was not sent. This is usually due to poor GPS signal conditions. ...

How does international SMS messaging work?

At this time, there are no additional fees for SMS texting. Globalstar reserves the right to change this policy....
Displaying results 1-5 (of 11)
 |<  < Back 1 - 2 - 3  Next >  >| 

Search SPOT X Questions & Answers

Need more help?


CONTACT US

Contact Customer Relations

Due to COVID-19, you may experience longer than normal hold times.​

Phone Support in English, French, Portuguese and Spanish

Support in English is provided from Monday 6 a.m. to Friday 11 p.m. (UK time), including public holidays.

Support in French and Spanish provided weekdays from 2p.m. to 11:00 p.m. (UK time), including public holidays.

UK
+44 808 189 6244       +44 203 966 6746

France
+33 800 91 16 33         +33 184 88 3811

Netherlands 
+31 800 0900114

Norway
+47 800 25 172

Sweden
+46 20 88 15 59

Switzerland
+41 800 001 516

Ireland
+353 1 2909505         +353 94 950 5096

Spain
+34 900 83 8735

For all other areas call
+353 1 2909505

MY VOICE

My Voice was created to let your voice be heard.
So go ahead, give us your thoughts to help improve your SPOT experience, we are here to listen.

SUBMIT YOUR THOUGHTS HERE