SPOT X Assistance
Firmware
Syncing Issues
- Disconnect the cable from the both the PC and SPOT X
- Attempt a Hard Reset. Click here for the Hard Reset instructions
- Verify that the SPOT is not processing data (tracking, sending messages, fetching, etc)
- Verify the cable is firmly connected to both the PC and SPOT X
- Look out for one or all of the following errors on your SPOT X or in your SPOT My Account:
- Verify the Country code is entered (1 for US) and not the Area code for the Contact information on the SPOT X Contacts section
- Verify that no special characters are used in the Predefined Messages. Accents are commonly used in foreign languages; these may be causing Sync issues
- Verify there are no duplicates in Contacts or Predefined messages
- A Factory reset may be needed if you are still unable to perform a Sync. See instructions here for completing the Factory Reset.
- If you are still unable to perform a Sync, you may try removing all Contacts, Predefined Messages and Waypoints from your SPOT My Account before attempting the Sync