Syncing Issues

• Disconnect the cable from the both the PC and SPOT X
• Attempt a Hard Reset. Click here for the Hard Reset instructions
• Verify that the SPOT is not processing data (tracking, sending messages, fetching, etc)
• Verify the cable is firmly connected to both the PC and SPOT X
• Look out for one or all of the following errors on your SPOT X or in your SPOT My Account:
  • Verify the Country code is entered (1 for US) and not the Area code for the Contact information on the SPOT X Contacts section
  • Verify that no special characters are used in the Predefined Messages. Accents are commonly used in foreign languages; these may be causing Sync issues
  • Verify there are no duplicates in Contacts or Predefined messages
• A Factory reset may be needed if you are still unable to perform a Sync. See instructions here for completing the Factory Reset.
• If you are still unable to perform a Sync, you may try removing all Contacts, Predefined Messages and Waypoints from your SPOT My Account before attempting the Sync