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SPOT

SPOT Gen3

SATELLITE GPS MESSENGER

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LATEST FIRMWARE

Release Date
8/3/2020
Firmware Version
1.11
Firmware Updater Version
2.5.6
Update Firmware >>

SPOT Gen3 Support

S.O.S.


QUESTIONS AND ANSWERS

How do I add/update my emergency contacts?

When you activated your first SPOT device you provided emergency contacts for the S.O.S. feature.  These contacts were stored in your default message profile.  If you activated additional devices, the new device will use the same contacts as they are configured on the available message profile.  For more information on message profiles, please click here. Should you request emergency search and rescue services by using the S.O.S. feature on your SPOT device, FocusPoint International, Inc. will call your emergency contacts to ask for pertinent details such as your itinerary, planned route, or other identifiers. This information will help search and rescue services in working with local authorities to evaluate the appropriate response team needed. To view/change your emergency contacts: Login to your SPOT account. Select View/Edit to access Device Settings. On the Device Settings page, scroll down to Message Profiles, then select S.O.S. Your Emergency Contacts are located at the bottom of the page. After updating/confirming your contacts, please remember to click Save. We recommend communicating with your contacts and providing them your plans or itinerary for upcoming trips. Common Issues Contacts are not saving Your emergency contact phone numbers must be different from the contact information saved to your SPOT account ...

How do I test my SPOT Gen3 S.O.S.?

See instructions here....

Does the S.O.S. message take priority in the messaging queue?

Yes, the S.O.S. message will always abort other messages in the messaging queue....

What happens if I press the S.O.S. button?

FocusPoint International, Inc. provides the S.O.S./911 monitoring included in your Basic Service. Your device will send FocusPoint International Inc. your GPS coordinates every 2.5 minutes. Once acknowledged, your GPS location is provided every 5 minutes....

Does S.O.S. work on a Flex plan during a period of suspension?

The S.O.S. feature will only be available on the device with an active subscription. The S.O.S. feature will not be available when the service is suspended....

Need more help?


CONTACT US

CALL

Phone support is available Monday - Friday, 24h CST.

1 (866) 651-7768

Currently traveling outside of the US?  
1 (985) 327-7511

CHAT

At this time, chat is limited to US and Canadian customers only.
Chat support is only available in English.
Service cancellations and payments are not supported via chat.

Chat is available Monday through Friday, from 8:00AM to 5:00PM CST.
Chat support is only available with Chrome, Edge, Firefox and Opera.

MY VOICE

My Voice was created to let your voice be heard.
So go ahead, give us your thoughts to help improve your SPOT experience, we are here to listen.

SUBMIT YOUR THOUGHTS HERE