SELECT YOUR REGION AND LANGUAGE

UNITED STATES
English
LATIN AMERICA
Español
Português
AUSTRALIA &
NEW ZEALAND

English
JAPAN
Japanese
ASIA PACIFIC
English

CLOSE
SPOT

SPOT Gen3

SATELLITE GPS MESSENGER

Get Help Get Help
Documents Documents
Firmware Firmware
Videos Videos

Latest Firmware

Release Date
2022/10/18
Firmware Version
2.1.2
Firmware Updater Version
2.10.1
Update Firmware >>

SPOT Gen3 Support

SOS


QUESTIONS AND ANSWERS

How do I add/update my emergency contacts?

When you activated your first SPOT device you provided emergency contacts for the SOS feature. These contacts were stored in your default message profile. If you activated additional devices, the new device will use the same contacts as they are configured on the available message profile. For more information on message profiles, please click here . Should you request emergency search and rescue services by using the SOS feature on your SPOT device, GEOS will call your emergency contacts to ask for pertinent details such as your itinerary, planned route, or other identifiers. This information will help GEOS in working with local authorities to evaluate the appropriate response team needed. To view/change your emergency contacts: Login to your SPOT account. Select View/Edit to access Device Settings. On the Device Settings page, scroll down to Message Profiles , then select SOS Your Emergency Contacts are located at the bottom of the page. After updating/confirming your contacts, please remember to click Save. We recommend communicating with your contacts and providing them your plans or itinerary for upcoming trips. Common Issues Contacts are not saving Your emergency contact phone numbers must be different from the contact information saved to your SPOT account ...

How do I test my SPOT Gen3 SOS?

See instructions here ....

Does the SOS message take priority in the messaging queue?

Yes, the SOS message will always abort other messages in the messaging queue....

What happens if I press the SOS button?

FocusPoint International, Inc. provides the SOS/911 monitoring included in your Basic Service. Your device will send FocusPoint International Inc. your GPS coordinates every 2.5 minutes. Once acknowledged, your GPS location is provided every 5 minutes....

Does SOS work on a Flex plan during a period of suspension?

The SOS feature will only be available on the device with an active subscription. The SOS feature will not be available when the service is suspended....

Need more help?


CONTACT US

Physical Address  ⛫ 

Wintec Solutions
17 Rockview Close
Corner Leslie and Turley Road
Lonehill, Sandton 2191
South Africa

 

CALL ☎

For General info and Sales: +27 11 467 2360
For Technical Support and dialing from RSA: 080000SPOT
For Technical Support and dialing from outside RSA: +353 94 950 5096

Please have your PIN ready when calling.

PIN confirmation is not supported via voice. Please enter your PIN on your phone dial-pad.

Technical phone support is available Monday to Friday 24h CST
 

Email ✉

[email protected]