SELECT YOUR REGION AND LANGUAGE

UNITED STATES
English
LATIN AMERICA
Español
Português
AUSTRALIA &
NEW ZEALAND

English
JAPAN
Japanese
ASIA PACIFIC
English

CLOSE
SPOT

SPOT Trace

SATELLITE TRACKING DEVICE

Get Help Get Help
Documents Documents
Firmware Firmware
Videos Videos

LATEST FIRMWARE

Release Date
12/07/2021
Firmware Version
1.10
Firmware Updater Version
2.6.3
Update Firmware >>

SPOT Trace Support

Hardware


QUESTIONS AND ANSWERS

SPOT Trace Mounting and Installation

The orientation of the SPOT Trace when installed may have an impact on the performance and consistency of the device. For the best reception, always mount or install the unit with the SPOT logo directed to the sky. The internal satellite antenna is located beneath the logo. If using line power, ensure that the unit will be installed within proximity of your power source. You may install the reversible mounting bracket using the included: Double-sided industrial strength tape Adhesive grip pad Adhesive hook and loop tape. Then, place the SPOT Trace in the mounting bracket. The device will transmit through fiberglass, fabric, and glass. Reception may be inhibited due to hills, buildings, metal roofs, or other obstructions. We strongly recommend experimenting and testing your device in the desired installation location before semi-permanently installing. ...

How do I replace the batteries in the SPOT Trace?

To replace the Energizer­® AAA Ultimate Lithium™ or Energizer® NiMH batteries installed in your SPOT Trace, please follow the steps below. With a Phillips-head screwdriver, unscrew the 4 enclosure screws keeping the two halves of the SPOT Trace together. Carefully separate the two halves of the SPOT Trace by evenly separating the two halves of the device. If the two halves are separated unevenly it may result in damage. Remove the expired batteries and replace with new lithium or NiMH batteries Ensure batteries are oriented correctly. Combine the two halves of the Trace evenly and hold a firm grip at the center of the unit while screwing unit together An amber light will appear for approximately 5 seconds, then the LEDs will display the power on sequence – both the power and satellite LEDs will flash. Common Issues The power LED is flashing or solid red after replacing the batteries Unscrew and separate the two halves of the SPOT Trace. After 10 seconds, recombine the halves ensuring that the contacts from the battery tray make a flush connection to the other half. If you continue to receive red LED lights after repeated attempts, please contact SPOT Customer Relations for further assistance. Amber light will not turn off after replacing the batteries Unscrew and separate the two halves of the SPOT Trace. After 10 seconds, recombine the halves ensuring that the contacts from the battery tray make a flush connection to the other half. If you continue to receive a solid amber LED light after repeated attempts, please contact SPOT Customer Relations for further assistance. ...

What is the estimated battery performance for the SPOT Trace?

For optimal performance, please try and utilize SPOT in locations with a clear view of the sky with the logo side up. For more information, please refer to the chart linked HERE ....

Need more help?


CONTACT US

Contact Customer Relations

Phone Support in English, French, Portuguese and Spanish

Support in English is provided from Monday 6 a.m. to Friday 11 p.m. (UK time), including public holidays.

Support in French and Spanish provided weekdays from 2p.m. to 11:00 p.m. (UK time), including public holidays.

Please have your PIN ready when calling.

PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.

Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.

UK
+44 808 189 6244       +44 203 966 6746

France
+33 800 91 16 33         +33 184 88 3811

Ireland
+353 94 950 5096

Netherlands 
+31 800 0900114

Norway
+47 800 25 172

Sweden
+46 20 88 15 59

Switzerland
+41 800 001 516

Spain
+34 900 83 8735

Portugal (toll-free/chamada gratuita)
+351 800 181 029

For all other areas call
+353 94 950 5096