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SPOT

SPOT X

2-WAY SATELLITE MESSENGER

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LATEST FIRMWARE

Release Date
11/18/2020
Firmware Version
2.3.0
Firmware Updater Version
2.6.3
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SPOT X Support

SPOT App


QUESTIONS AND ANSWERS

View your SPOT X activity in the SPOT App

The SPOT App: A great way to view your SPOT activity is to use the SPOT app!  The SPOT app is available on iOS (10.0 or later) and Android (7.0 or later).  For information on the SPOT app click here. After installing the SPOT app on your phone, you will have access to your SPOT activity as you would on the SPOT Mapping platform. The SPOT app supports the SPOT X, SPOT Gen4, SPOT Trace, SPOT Gen3, HUG, Communicator, Connect, SPOT Personal Tracker, and SPOT Satellite GPS Messenger.   View the most recent location on the map: Select the    icon  Date, time, and message information will be displayed in the map at the location where the message was sent You may select the > icon to view additional information such as the latitude and longitude View your messages in a list: Select the    icon  at the bottom of the screen. Messages are displayed from newest to oldest. You may select the > icon on a message to view additional information Selecting the map will switch the SPOT app back to the map to display the location View your messaging activity from the map view: Select the    icon to view your SPOT activity plotted on the map   Common Issues The SPOT app is no longer updating to show my latest SPOT messages Ensure that you are connected to a broadband connection (Wi-Fi) or cellular network. Please logout of the SPOT app and log back in.  If your SPOT messaging activity is still not showing the latest activity, please move to the next step. Please uninstall the SPOT app, turn your phone/tablet off, then turn it back on.  Reinstall the SPOT app and login to your account. Please note, uninstalling the app will erase the stored SPOT messages that are available on your phone. I can't login to the SPOT app Please verify that you are able to login to SPOT web site and you are using the same credentials. Note that your password is case-sensitive Ensure that there are no extra spaces in the username or password field before logging in Try temporarily changing your password to a numeric value (i.e. 123456) to confirm there is no issue with alpha casing. ...

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CALL

Due to COVID-19, you may experience longer than normal hold times.‚Äč

Phone support is available Monday - Friday, 24h CST.

1 (866) 651-7768

Currently traveling outside of the US?  
1 (985) 327-7511

CHAT

At this time, chat is limited to US and Canadian customers only.
Chat support is only available in English.
Service cancellations and payments are not supported via chat.

Chat is available Monday through Friday, from 8:00AM to 5:00PM CST.
Chat support is only available with Chrome, Edge, Firefox and Opera.

MY VOICE

My Voice was created to let your voice be heard.
So go ahead, give us your thoughts to help improve your SPOT experience, we are here to listen.

SUBMIT YOUR THOUGHTS HERE