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SPOT

SPOT Trace

SATELLITE TRACKING DEVICE

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LATEST FIRMWARE

Release Date
12/07/2021
Firmware Version
1.10
Firmware Updater Version
2.6.3
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SPOT Trace Support

My Account


QUESTIONS AND ANSWERS

How do I update my password?

Change your SPOT account password : Login to your SPOT account Select Settings & Billing In the General column, under Password Settings , click Update Enter your old password, then your new password, confirm your new password, then click Save Note: Your password is case sensitive and must have a minimum of 6 characters Common Issues Password entered is invalid To change the password to your SPOT account the current password is required. If your password is saved in your web browser, we suggest looking into your password settings. Otherwise, we recommend contacting SPOT Customer Relations to assist with your account access. Password and confirm password are not the same This error is displayed when your new password cannot be confirmed. This confirmation is present to avoid the possibility of getting locked out of your SPOT account. I can’t login to my SPOT account. I've been locked out. Help! If you are not able to login to your SPOT account or the account has been locked, please contact SPOT Customer Relations for assistance. ...

How do I update my username?

Change your SPOT account username : Login to your SPOT account Select Settings & Billing In the General column, under Username Settings , click Update Enter your new username, confirm the username entered, then click Save Note: Your username is not case sensitive, must be unique, and have a minimum of 5 characters Common Issues Username is already in use Your new SPOT account username must not already be in use. Please attempt with a different username. Username and confirm username are not the same This error is displayed when the username you are changing cannot be confirmed in the confirm username field. This confirmation is present to avoid changing your username to an unintended username. I can’t login to my SPOT account. I've been locked out. Help! If you are not able to login to your SPOT account or the account has been locked, please contact SPOT Customer Relations for assistance. ...

How do I update my contact information?

To update the contact information associated with your SPOT account: Login to your SPOT account. Select Settings & Billing. In the billing column, under Customer Information , click SPOT Global Phone or SPOT. Update the desired information, when completed, click Save. Common Issues Error displayed when trying to save changes This error may be displayed when a new address cannot be verified. Please check the information and try again. Should you continue to receive this error, please contact Customer Service for support. If you are attempting to save an address that was recently constructed the address may not be accepted by our verification system. Please contact Customer Service for support ...

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CONTACT US

Contact Customer Relations

Phone Support in English, French, Portuguese and Spanish

Support in English is provided from Monday 6 a.m. to Friday 11 p.m. (UK time), including public holidays.

Support in French and Spanish provided weekdays from 2p.m. to 11:00 p.m. (UK time), including public holidays.

Please have your PIN ready when calling.

PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.

Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.

UK
+44 808 189 6244       +44 203 966 6746

France
+33 800 91 16 33         +33 184 88 3811

Ireland
+353 94 950 5096

Italy
+39 800 743048

Netherlands 
+31 800 0900114

Norway
+47 800 25 172

Sweden
+46 20 88 15 59

Switzerland
+41 800 001 516

Spain
+34 900 83 8735

Portugal (toll-free/chamada gratuita)
+351 800 181 029

For all other areas call
+353 94 950 5096