Firmware stops or displays an error during the process

• Disconnect the cable from both the PC and SPOT
• Attempt a Hard Reset. Click here for the Hard Reset instructions
• Verify that the SPOT X is not processing data (tracking, sending messages, message fetching, etc)
• Verify the cable is firmly connected to both the PC and SPOT X
• Ensure the most recent Updater Tool is being used. Launching the tool directly from the website should ensure the latest updater version is being used. https://www.findmespot.com/en-us/support/spot-x/firmware

• If Updater is still not completing, attempt a Hard Reset, followed by the Recovery process. Follow the instructions below to perform a Recovery. 
  Restoring the Update process