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About SPOT
ABOUT SPOT
COMPANY INFO
SPOT saves by keeping people connected worldwide.
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About SPOT
Company Info
How It Works
HOW IT WORKS
SPOT uses a GPS satellite system to transmit data to and from the Globalstar satellite network.
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PRODUCTS
SPOT X
2-WAY SATELLITE MESSENGER
SPOT GEN4
SATELLITE GPS MESSENGER
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SATELLITE TRACKING DEVICE
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SPOT X
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SPOT Trace
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SERVICES
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SPOT MAPPING
COVERAGE
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SUPPORTED PRODUCTS
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SPOT Life
SPOT LIFE
SPOT AMBASSADORS
Meet the people who live the SPOT brand from hunting and fishing to rock climbing and hiking. They keep SPOT in the adventure!
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SPOT SPONSORSHIPS
SPOT partners help us tell our story through real-world experiences.
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SPOT Life
Rescues
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Tell Us Your Story
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SPOT RESCUES
Initiating 9,618 rescues worldwide, SPOT provides peace of mind with the push of a button. Read more about the lives we’ve touched and in return the people who have touched our lives.
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SPOT X
2-WAY SATELLITE MESSENGER
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Documents
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Latest Firmware
Release Date
8/4/2021
Firmware Version
2.5.0
Firmware Updater Version
2.8.1
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SPOT X Support
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SPOT X Support
Hardware
QUESTIONS AND ANSWERS
Where do I find my ESN and Mobile Device Number?
The ESN and Authorization Code can be found on the SPOT X device by selecting System Settings and scrolling to and selecting SPOT X Info. The ESN can also be found on the bottom of your SPOT X retail box or on the back of your device....
How do I reset my SPOT X if it becomes unresponsive?
If the SPOT X becomes unresponsive, you may have to do a hard reset. Simply press and hold the Select and Power Button for 12 seconds until the user interface flashes off, then release the buttons. The SPOT X logo should be displayed on the screen. *After 3 seconds of holding the Power button, you will be asked if you want to power off. Disregard this and continue to hold both buttons down....
How long does it take to fully charge the SPOT X?
6 hours using a standard wall charger. It takes longer to charge on the computer. ...
Does the SPOT X turn off if it's idle?
No, the device does not need to turn off to save battery. The SPOT X uses technology which allows it to use very little power when not actively sending messages or navigating....
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CALL
Phone support is available Monday - Friday, 24h CST.
Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your PIN on your phone dial-pad.
Your PIN, personal identification number, can be found on the Account Summary when you log into your My Account.
1 (866) 651-7768
Currently traveling outside of the US?
1 (985) 327-7511
CHAT
Chat support is only available in English.
Service cancellations and payments are not supported via chat.
Chat is available Monday through Friday, from 8:00AM to 5:00PM CST.
Chat support is only available with Chrome, Edge, Firefox and Opera.
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