SPOT X
2-WAY SATELLITE MESSENGER
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LATEST FIRMWARE
Release Date4/23/2025
Firmware Version
2.6.1
Firmware Updater Version
2.8.1
Update Firmware >>
SPOT X Support
Firmware
Syncing Issues
- Disconnect the cable from the both the PC and SPOT X
- Attempt a Hard Reset. Click here for the Hard Reset instructions
- Verify that the SPOT is not processing data (tracking, sending messages, fetching, etc)
- Verify the cable is firmly connected to both the PC and SPOT X
- Look out for one or all of the following errors on your SPOT X or in your SPOT My Account:
- Verify the Country code is entered (1 for US) and not the Area code for the Contact information on the SPOT X Contacts section
- Verify that no special characters are used in the Predefined Messages. Accents are commonly used in foreign languages; these may be causing Sync issues
- Verify there are no duplicates in Contacts or Predefined messages
- A Factory reset may be needed if you are still unable to perform a Sync. See instructions here for completing the Factory Reset.
- If you are still unable to perform a Sync, you may try removing all Contacts, Predefined Messages and Waypoints from your SPOT My Account before attempting the Sync
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Holiday Hours and Closures:
12/24/2025 Closed at 6:00PM (CST/UTC -6)
12/25/2025 Closed
12/26/2025 Open at 07:00AM (CST/UTC -6)
12/31/2025 Closed at 6:00PM (CST/UTC -6)
01/01/2026 Open at 07:00AM (CST/UTC -6)
12/24/2025 Closed at 6:00PM (CST/UTC -6)
12/25/2025 Closed
12/26/2025 Open at 07:00AM (CST/UTC -6)
12/31/2025 Closed at 6:00PM (CST/UTC -6)
01/01/2026 Open at 07:00AM (CST/UTC -6)
CALL
Phone support is available Monday to Thursday 24hrs CST.Friday: 12:00AM to 10:00PM CST.
Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.
1 (866) 651-7768
Currently traveling outside of the US?
1 (985) 327-7511
CLICK HERE FOR OTHER REGIONS
CHAT
Chat Support is available in English. Additional languages are supported using machine translation.Service cancellations and payments are not supported via chat.
Chat is available Monday through Friday, from 7:00AM to 6:00PM CST.
Chat support is only available with Chrome, Edge, Firefox, Opera and Safari.