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SPOT X

SPOT X

2-WAY SATELLITE MESSENGER

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Firmware
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LATEST FIRMWARE

Release Date
8/4/2021
Firmware Version
2.5.0
Firmware Updater Version
2.8.1
Update Firmware >>

SPOT X Support

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SPOT X Support

Firmware

Syncing Issues

  • Disconnect the cable from the both the PC and SPOT X
  • Attempt a Hard Reset. Click here for the Hard Reset instructions
  • Verify that the SPOT is not processing data (tracking, sending messages, fetching, etc)
  • Verify the cable is firmly connected to both the PC and SPOT X
  • Look out for one or all of the following errors on your SPOT X or in your SPOT My Account:
    • Verify the Country code is entered (1 for US) and not the Area code for the Contact information on the SPOT X Contacts section
    • Verify that no special characters are used in the Predefined Messages. Accents are commonly used in foreign languages; these may be causing Sync issues
    • Verify there are no duplicates in Contacts or Predefined messages
  • A Factory reset may be needed if you are still unable to perform a Sync. See instructions here for completing the Factory Reset.
  • If you are still unable to perform a Sync, you may try removing all Contacts, Predefined Messages and Waypoints from your SPOT My Account before attempting the Sync

Need more help?


Contact Us

CALL

Phone support is available Monday - Friday, 24h CST.

Please have your PIN ready when calling.

PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.

Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.

1 (866) 651-7768

Currently traveling outside of the US?  
1 (985) 327-7511

Click here for Customer Support Chat

Additional languages are supported using machine translation.
Service cancellations and payments are not supported via chat.

Chat is available Monday through Friday, from 8:00AM to 5:00PM CST.
Chat support is only available with Chrome, Edge, Firefox and Opera.
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