If Updater is still not completing, attempt a Hard Reset, followed by the Recovery process. Follow the instructions below to perform a Recovery. Restoring the Update process
12/24/2025 Closed at 6:00PM (CST/UTC -6)
12/25/2025 Closed
12/26/2025 Open at 07:00AM (CST/UTC -6)
12/31/2025 Closed at 6:00PM (CST/UTC -6)
01/01/2026 Open at 07:00AM (CST/UTC -6)
CALL
Phone support is available Monday to Thursday 24hrs CST.
Friday: 12:00AM to 10:00PM CST.
Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.