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SPOT

SPOT X

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LATEST FIRMWARE

Release Date
8/4/2021
Firmware Version
2.5.0
Firmware Updater Version
2.8.1
Update Firmware >>

SPOT X Support

Firmware


QUESTIONS AND ANSWERS

PC not recognizing my SPOT X

Ensure USB cable is connected to both the PC and SPOT X If still not recognizing, attempt a Hard Reset. Click here for the Hard Reset instructions If still not recognizing, try using a different USB port on the PC If still not recognizing, try using a different USB cable and/or PC If still not recognizing, try rebooting both the PC and the SPOT X ...

Updater tool not loading

Attempting to run the SPOT Updater in a secured network environment may prevent the updater from launching (work WiFi, government WiFi, anti-virus software, etc) Ensure the most recent Updater Tool is being used. Launching the tool directly from the website should ensure the latest updater version is being used https://www.findmespot.com/en-us/support/spot-x/firmware If PC has previous versions of the updater tool stored, delete all previous versions and launch from the website ...

Firmware stops or displays an error during the process

Disconnect the cable from the both the PC and SPOT Attempt a Hard Reset. Click here for the Hard Reset instructions Verify that the SPOT X is not processing data (tracking, sending messages, message fetching, etc) Verify the cable is firmly connected to both the PC and SPOT X Ensure the most recent Updater Tool is being used. Launching the tool directly from the website should ensure the latest updater version is being used. https://www.findmespot.com/en-us/support/spot-x/firmware If Updater is still not completing, attempt a Hard Reset, followed by the Recovery process. Follow the instructions below to perform a Recovery. Restoring the Update process ...

Syncing Issues

Disconnect the cable from the both the PC and SPOT X Attempt a Hard Reset. Click here for the Hard Reset instructions Verify that the SPOT is not processing data (tracking, sending messages, fetching, etc) Verify the cable is firmly connected to both the PC and SPOT X Look out for one or all of the following errors on your SPOT X or in your SPOT My Account: Verify the Country code is entered (1 for US) and not the Area code for the Contact information on the SPOT X Contacts section Verify that no special characters are used in the Predefined Messages. Accents are commonly used in foreign languages; these may be causing Sync issues Verify there are no duplicates in Contacts or Predefined messages A Factory reset may be needed if you are still unable to perform a Sync. See instructions here for completing the Factory Reset. If you are still unable to perform a Sync, you may try removing all Contacts, Predefined Messages and Waypoints from your SPOT My Account before attempting the Sync ...

Restoring the Update process

When experiencing issues with the Update process, follow the steps below to Recover the device: On the Updater Tool screen, click on the Disconnect button (Do Not Physically Disconnect the Device from the PC) On the Updater Tool screen, select the ABOUT tab and click on Recover Device Select Yes at the prompt and enter the device ESN and COM Port. COM Port can be found in your PC Device manager After selecting the COM Port, the Recovery will start Allow the complete process without interruption ...
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