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SPOT X Support



Will SPOT international customers have MDNs corresponding to their country?

Yes; eventually. Brazil will have their own numbers; Europe will have a European number (from France); South Korea and Japan will have their own number. USA and Canada currently have their own numbers. ...

How do I activate a new device on an existing SPOT account?

If you have an existing account, you can activate your device following the steps below. If you are new to SPOT, please click here . Login to your SPOT Account Add New SPOT Device near the top of the My Devices page. Enter the device details . ​ In the battery compartment beneath the batteries, get the ESN and Auth code for your SPOT. Enter the ESN and Authorization Code of the new device, then select Next. Select your Payment Option, choose any additional services, then select Next. For information on our additional services, please click here . Review and accept the Terms and Conditions, then select Next Select Submit Payment Congratulations ! You have successfully activated your SPOT device. Common Issues Invalid ESN or authorization code Please double check the ESN and Auth Code. If the ESN/Auth Code is illegible or has been removed from the battery compartment, please contact Customer Relations. If you are looking to add additional services after your activation, please click here . Payment submission failed Verify payment information. To check your payment information, please click Settings & Billing , then Credit Card Information . ...

How do I transfer an active service plan to a new SPOT X?

Log into My Account Click MY DEVICES If needed, click EDIT SETTINGS (EDIT SETTINGS is only present for multiple contract accounts) Click DEVICE SWAP Input the ESN of the NEW unit you want to activate Input the AUTH code of the NEW unit you want to activate Click COMPLETE SWAP *If needed, log out and log back in to update the displayed ESN on the My Devices tab....

How do I create an account and activate my SPOT X?

To activate your new SPOT X, please visit and select ACTIVATE YOUR SPOT . On the activation page you will have the option to create a new account (for new SPOT users) or you may login to your existing SPOT account. If you already have a SPOT account and you wish to activate a new device, please click here . Click Begin Activation The first page will guide you through the creation of your SPOT account and will request your device information. Please note: The ESN and Authorization Code can be found on the SPOT X device by selecting System Settings, then selecting SPOT X Info option. Enter your account information and your device information , then select Next . You may choose to register your device for personal use or register a business account. Enter your contact information , then select Next . Select your payment option, choose any additional services, then select Next . For information on our additional services, please click here . Enter your emergency contacts. You may include additional information that first responders should know about you in the event that emergency medical services are provided in an emergency situation. Enter your payment information. Review and accept the terms and conditions, then select Next. Select Submit Payment Congratulations ! You have successfully activated your SPOT device and created your SPOT account. Common Issues Error entering account information – I’m receiving an error preventing me from going to the next step! It is possible that you are attempting to register a username that has already been taken, please try again with a unique username. Don’t worry! You can change it after finishing the activation. ESN invalid or auth code doesn’t match Please double check your ESN and auth code. If the ESN/auth code is illegible or has been removed from the device battery compartment, please contact Customer Care. We’ll be happy to provide support to get you up and running! Emergency contact error For safety purposes, your emergency contact info cannot be the same as your account information. Please use a secondary number for your emergency contact. This information can also be changed after the activation of your account. Payment submission failed Please ensure that the billing address, payment card info, and the terms & conditions have been accepted before submitting payment. You may want to inquire with your financial institution if there has been any hold on your card. ...

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Phone support is available Monday - Friday, 24h CST.

Please have your PIN ready when calling.

PIN confirmation is not supported via voice. Please enter your PIN on your phone dial-pad.

Your PIN, personal identification number, can be found on the Account Summary when you log into your My Account.

1 (866) 651-7768

Currently traveling outside of the US?  
1 (985) 327-7511

Click here for Customer Support Chat

Chat support is only available in English.
Service cancellations and payments are not supported via chat.

Chat is available Monday through Friday, from 8:00AM to 5:00PM CST.
Chat support is only available with Chrome, Edge, Firefox and Opera.