How do I change my username and password?
Change your SPOT account username:
Login to your SPOT account
Select Settings & Billing
In the general column, under Username Settings, click Update
Enter your new username, confirm the username entered, then click Save
Note: Your username is not case sensitive, must be unique, and have a minimum of 5 characters
Change your SPOT account password:
Login to your SPOT account
Select Settings& Billing
In the general column, under Password Settings, click Update
Enter your old password, then your new password, confirm your new password, then click Save
Note: Your password is case sensitive and must have a minimum of 6 characters
Username is already in use
Your new SPOT account username must not already be in use. Please attempt with a different username.
Username and confirm username are not the same
This error is displayed when the username you are changing cannot be confirmed in the confirm username field. This confirmation is present to avoid changing your username to an unintended username.
Password entered is invalid
To change the password to your SPOT account the current password is required. If your password is saved in your web browser, we suggest looking into your password settings. Otherwise, we recommend contacting SPOT Customer Relations to assist with your account access.
Password and confirm password are not the same
This error is displayed when your new password cannot be confirmed. This confirmation is present to avoid the possibility of getting locked out of your SPOT account.
I can’t login to my SPOT account. I've been locked out. Help!
If you are not able to login to your SPOT account or the account has been locked, please contact SPOT Customer Relations for assistance.
Using the SPOT App
The SPOT App:
A great way to view your SPOT activity is to use the SPOT app! The SPOT app is available on iOS (10.0 or later) and Android (7.0 or later).
For information on the SPOT app click here.
After installing the SPOT app on your phone, you will have access to your SPOT activity as you would on the SPOT Mapping platform.
The SPOT app supports the SPOT X, SPOT Gen4, SPOT Trace, SPOT Gen3, HUG, Communicator, Connect, SPOT Personal Tracker, and SPOT Satellite GPS Messenger.
View the most recent location on the map:
Select the icon
Date, time, and message information will be displayed in the map at the location where the message was sent
You may select the > icon to view additional information such as the latitude and longitude
View your messages in a list:
Select the icon at the bottom of the screen.
Messages are displayed from newest to oldest.
You may select the > icon on a message to view additional information
Selecting the map will switch the SPOT app back to the map to display the location
View your messaging activity from the map view:
Select the icon to view your SPOT activity plotted on the map
The SPOT app is no longer updating to show my latest SPOT messages
Ensure that you are connected to a broadband connection (Wi-Fi) or cellular network. Please logout of the SPOT app and log back in. If your SPOT messaging activity is still not showing the latest activity, please move to the next step.
Please uninstall the SPOT app, turn your phone/tablet off, then turn it back on. Reinstall the SPOT app and login to your account.
Please note, uninstalling the app will erase the stored SPOT messages that are available on your phone.
I can't login to the SPOT app
Please verify that you are able to login to SPOT web site and you are using the same credentials.
Note that your password is case-sensitive
Ensure that there are no extra spaces in the username or password field before logging in
Try temporarily changing your password to a numeric value (i.e. 123456) to confirm there is no issue with alpha casing.