Get Help Get Help
Documents Documents
Firmware Firmware
Videos Videos

Latest Firmware

Release Date
Firmware Version
Firmware Updater Version
Update Firmware >>

SPOT Gen4 Support

My Account


How do I change my username and password?

Change your SPOT account username : Login to your SPOT account Select Settings & Billing In the general column, under Username Settings , click Update Enter your new username, confirm the username entered, then click Save Note: Your username is not case sensitive, must be unique, and have a minimum of 5 characters Change your SPOT account password : Login to your SPOT account Select Settings& Billing In the general column, under Password Settings , click Update Enter your old password, then your new password, confirm your new password, then click Save Note: Your password is case sensitive and must have a minimum of 6 characters Common Issues Username is already in use Your new SPOT account username must not already be in use. Please attempt with a different username. Username and confirm username are not the same This error is displayed when the username you are changing cannot be confirmed in the confirm username field. This confirmation is present to avoid changing your username to an unintended username. Password entered is invalid To change the password to your SPOT account the current password is required. If your password is saved in your web browser, we suggest looking into your password settings. Otherwise, we recommend contacting SPOT Customer Relations to assist with your account access. Password and confirm password are not the same This error is displayed when your new password cannot be confirmed. This confirmation is present to avoid the possibility of getting locked out of your SPOT account. I can’t login to my SPOT account. I've been locked out. Help! If you are not able to login to your SPOT account or the account has been locked, please contact SPOT Customer Relations for assistance. ...

How do I update my contact information?

To update the contact information associated with your SPOT account: Login to your SPOT account. Select Settings& Billing. In the billing column, under Customer Information , click View/Edit. Enter your payment information and the billing address, then select Save. Common Issues Error displayed when trying to save changes This error may be displayed when a new address cannot be verified. Please check the information and try again. Should you continue to receive this error, please contact Customer Relations for support. If you are attempting to save an address that was recently constructed the address may not be accepted by our verification system. Please contact Customer Relations for support. ...

Using the SPOT App

The SPOT App: A great way to view your SPOT activity is to use the SPOT app! The SPOT app is available on iOS (10.0 or later) and Android (7.0 or later). For information on the SPOT app click here . After installing the SPOT app on your phone, you will have access to your SPOT activity as you would on the SPOT Mapping platform. The SPOT app supports the SPOT X, SPOT Gen4, SPOT Trace, SPOT Gen3, HUG, Communicator, Connect, SPOT Personal Tracker, and SPOT Satellite GPS Messenger. View the most recent location on the map: Select the icon Date, time, and message information will be displayed in the map at the location where the message was sent You may select the > icon to view additional information such as the latitude and longitude View your messages in a list: Select the icon at the bottom of the screen. Messages are displayed from newest to oldest. You may select the > icon on a message to view additional information Selecting the map will switch the SPOT app back to the map to display the location View your messaging activity from the map view: Select the icon to view your SPOT activity plotted on the map Common Issues The SPOT app is no longer updating to show my latest SPOT messages Ensure that you are connected to a broadband connection (Wi-Fi) or cellular network. Please logout of the SPOT app and log back in. If your SPOT messaging activity is still not showing the latest activity, please move to the next step. Please uninstall the SPOT app, turn your phone/tablet off, then turn it back on. Reinstall the SPOT app and login to your account. Please note, uninstalling the app will erase the stored SPOT messages that are available on your phone. I can't login to the SPOT app Please verify that you are able to login to SPOT web site and you are using the same credentials. Note that your password is case-sensitive Ensure that there are no extra spaces in the username or password field before logging in Try temporarily changing your password to a numeric value (i.e. 123456) to confirm there is no issue with alpha casing. ...

Need more help?



Phone support is available Monday - Friday, 24h CST.

Please have your PIN ready when calling.

PIN confirmation is not supported via voice. Please enter your PIN on your phone dial-pad.

Your PIN, personal identification number, can be found on the Account Summary when you log into your My Account.

1 (866) 651-7768

Currently traveling outside of the US?  
1 (985) 327-7511

Click here for Customer Support Chat

Chat support is only available in English.
Service cancellations and payments are not supported via chat.

Chat is available Monday through Friday, from 8:00AM to 5:00PM CST.
Chat support is only available with Chrome, Edge, Firefox and Opera.