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FERMER
SPOT

SPOT Gen3

APPAREIL DE MESSAGERIE
GPS PAR SATELLITE

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Micrologiciel Micrologiciel
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DERNIÈRE VERSION DU MICROLOGICIEL

Date de mise à jour
May 22, 2018
Version du micrologiciel
1.10
Mettre à jour le micrologiciel >>

ASSISTANCE POUR LE SPOT Gen3  

Mise en service


QUESTIONS ET RÉPONSES

How do I activate a new device on an existing SPOT account?

If you already have a SPOT account, you may activate your device by following the steps below.  If you do not have an account and wish to activate, please click here.  Login to your SPOT Account From the My Devices page, select Add New SPOT Device near the top of the page Enter the device details in the available fields. The ESN and auth code of your device may be found in the battery compartment beneath the batteries. Enter the ESN and authentication code of the new device, then select Next. Select your Payment Option, choose any additional services, then select Next For information on our additional services, please click here. Review and accept the terms and conditions, then select Next Select Submit Payment Congratulations!  You have successfully activated your SPOT device on your account!   Common Issues Invalid ESN or authorization code Please double check the ESN and auth code of both your existing device and the device you wish to upgrade to.  If the ESN/auth code is illegible or has been removed from the battery compartment, please contact Customer Support. If you are looking to add additional service after your activation, please click here. Payment submission failed Please ensure that your payment information is current.  To check your payment information, please click on Settings& Billing, then Credit Card Information.  For help updating your information, you may click here.    ...

How do I create an account and activate my SPOT device?

To activate your new SPOT device, please visit www.findmespot.com and select ACTIVATE YOUR SPOT. On the activation page you will have the option to create a new account (for new SPOT users) or you may login to your existing SPOT account.  If you already have a SPOT account and you wish to activate a new device, please click here. Click Begin Activation The first page will guide you through the creation of your SPOT account and will request your device information.  Please note: The ESN and auth code of your device may be found in the battery compartment beneath the batteries Enter your account information and your device information, then select Next. You may choose to register your device for personal use or register a business account. Enter your contact information, then select Next. Select your payment option, choose any additional services, then select Next. For information on our additional services, please click here. Enter your emergency contacts. You may include additional information that first responders should know about you in the event that emergency medical services are provided in an emergency situation. Enter your payment information. Review and accept the terms and conditions, then select Next. Select Submit Payment Congratulations!  You have successfully activated your SPOT device and created your SPOT account.   Common Issues Error entering account information – I’m receiving an error preventing me from going to the next step! It is possible that you are attempting to register a username that has already been taken, please try again with a unique username.  Don’t worry!  You can change it after finishing the activation. ESN invalid or auth code doesn’t match Please double check your ESN and auth code.  If the ESN/auth code is illegible or has been removed from the device battery compartment, please contact Customer Care.  We’ll be happy to provide support to get you up and running! Emergency contact error For safety purposes, your emergency contact info cannot be the same as your account information.  Please use a secondary number for your emergency contact.  This information can also be changed after the activation of your account. Payment submission failed Please ensure that the billing address, payment card info, and the terms & conditions have been accepted before submitting payment.  You may want to inquire with your financial institution if there has been any hold on your card.  ...

How do I transfer an active service plan to a new SPOT device?

Transferring service in your SPOT account, from one device to another, is not currently supported.  If you have an active service plan and need to transfer the service to a different device, please contact Customer Relations for support. We apologize for any inconvenience.   Common Issues There is no applicable upgrade path between models of the existing ESN and the new ESN you provided. This error may be displayed when the model you are attempting to upgrade to is that of an equivalent or previous generation SPOT device.  This option is not available at this time. ...

How do I upgrade my SPOT device?

If you have an active service plan and wish to upgrade your device, please follow the steps below. Login to your SPOT Account. For the device you wish to upgrade, select View/Edit to access the device settings. You may want to write down the auth code of the device you are upgrading.  The auth code is located on the device settings page below the image of your device. Select Upgrade your SPOT Device near the top of the page. Confirm the ESN of the device you wish to upgrade and enter the authentication code in the Existing SPOT Device field. Enter the ESN and authentication code of the new device, then select Next. Please note: The ESN and auth code of your device may be found in the battery compartment beneath the batteries Enter your account information and your device information, then select Next. Review the Device Upgrade Details, then select Finish. Congratulations!  You have successfully upgraded your device!   Common Issues Invalid ESN or authorization code Please double check the ESN and auth code of both your existing device and the device you wish to upgrade to.  If the ESN/auth code is illegible or has been removed from the device battery compartment, please contact Customer Care.  We will be happy to assist you! There is no applicable upgrade path between models of the existing ESN and the new ESN you provided. This error may be displayed when the model you are attempting to upgrade to is that of an equivalent or previous generation SPOT device.  This option is not available.  We apologize for the inconvenience. ...

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