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SPOT X

SPOT X

2-WAY SATELLITE MESSENGER

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Get Help
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Documents
Firmware
Firmware
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LATEST FIRMWARE

Release Date
8/4/2021
Firmware Version
2.5.0
Firmware Updater Version
2.8.1
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SPOT X Support

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SPOT X Support

Messaging

What email address is used to send email to a SPOT X?

The email address is [email protected].

Example, the SPOT X number is 12542345678, the email address to text to a SPOT X is [email protected].

The character limit for SMS Texting and Email messages is 140 characters. This includes empty spaces and in the case of emails, any previous messages quoted in a reply. 

Common Issues
Message is not being received.

  • If you have a short message but it still does not go through, it could be that you are returning to a new line of text and the empty spaces are counted towards your character limit.
  • Failed inbound emails may be due to the sender allowing the quote of your original message to be included. Please check that any email sent to the SPOT X is free of all text other than the intended message.
  • Prior to sending or replying it is recommend to remove any signatures or any other additional characters/text within the Subject/Body of the email.
  • Confirm to only send all messages in plain text

Need more help?


Contact Us

CALL

Phone support is available Monday - Friday, 24h CST.

Please have your PIN ready when calling.

PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.

Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.

1 (866) 651-7768

Currently traveling outside of the US?  
1 (985) 327-7511

Chat with an Agent

Chat Support is available in English. Additional languages are supported using machine translation.

Service cancellations and payments are not supported via chat.

Chat is available Monday through Friday, from 7:00AM to 6:00PM CST.
Chat support is only available with Chrome, Edge, Firefox and Opera.
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