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SPOT X

SPOT X

2-WAY SATELLITE MESSENGER

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Get Help
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Documents
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Firmware
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Videos

LATEST FIRMWARE

Release Date
8/4/2021
Firmware Version
2.5.0
Firmware Updater Version
2.8.1
Update Firmware >>

SPOT X Support

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SPOT X Support

Messaging

How do I know if my message was sent?

Your sent messages will be displayed in the Messages screen. The Check-In Message will not display the texts sent, but only the GPS coordinates and date/time it was sent. You also can view your sent messages in your SPOT MyAccount. Before heading off the grid, we strongly recommend that you send a test message to ensure your device was activated properly.
There are also 3 different icons indicate the status of a message:
- The first is a chat bubble with a check mark indicating message sent.
- The second is a chat bubble with a question mark indicating message sent, but the delivery could not be confirmed.
- The third is a chat bubble with a X indicating message was not sent. This is usually due to poor GPS signal conditions."
 

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Contact Us

CALL

Phone support is available Monday - Friday, 24h CST.

Please have your PIN ready when calling.

PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.

Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.

1 (866) 651-7768

Currently traveling outside of the US?  
1 (985) 327-7511

Chat with an Agent

Chat Support is available in English. Additional languages are supported using machine translation.

Service cancellations and payments are not supported via chat.

Chat is available Monday through Friday, from 7:00AM to 6:00PM CST.
Chat support is only available with Chrome, Edge, Firefox and Opera.
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