SPOT X
2-WAY SATELLITE MESSENGER
Get Help
Documents
Firmware
Videos
LATEST FIRMWARE
Release Date8/4/2021
Firmware Version
2.5.0
Firmware Updater Version
2.8.1
Update Firmware >>
SPOT X Support
Firmware
Restoring the Update process
When experiencing issues with the Update process, follow the steps below to Recover the device:
- On the Updater Tool screen, click on the Disconnect button (Do Not Physically Disconnect the Device from the PC)
- On the Updater Tool screen, select the ABOUT tab and click on Recover Device
- Select Yes at the prompt and enter the device ESN and COM Port. COM Port can be found in your PC Device manager
- After selecting the COM Port, the Recovery will start
- Allow the complete process without interruption
CALL
Phone support is available Monday - Friday, 24h CST.Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.
1 (866) 651-7768
Currently traveling outside of the US?
1 (985) 327-7511
Click here for Customer Support Chat
Additional languages are supported using machine translation.Service cancellations and payments are not supported via chat.
Chat is available Monday through Friday, from 8:00AM to 5:00PM CST.
Chat support is only available with Chrome, Edge, Firefox and Opera.