SPOT X
2-WAY SATELLITE MESSENGER
Get Help
Documents
Firmware
Videos
LATEST FIRMWARE
Release Date8/4/2021
Firmware Version
2.5.0
Firmware Updater Version
2.8.1
Update Firmware >>
SPOT X Support
Firmware
Hard Reset your SPOT X
If SPOT X is frozen and/or inoperable, follow these steps to perform a reset. NOTE: This is not the same as a Factory Reset.
- Press and hold both the Select button and the Power button until the screen goes blank (for approximately 12 seconds)
- Display will show "Do you want to power off your device", ignore this command and continue to hold the buttons until the screen goes blank
- At this point, stop pressing the buttons.
- The unit will reset itself and should clear any temporary bugs.
CALL
Phone support is available Monday - Friday, 24h CST.Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.
1 (866) 651-7768
Currently traveling outside of the US?
1 (985) 327-7511
Click here for Customer Support Chat
Additional languages are supported using machine translation.Service cancellations and payments are not supported via chat.
Chat is available Monday through Friday, from 8:00AM to 5:00PM CST.
Chat support is only available with Chrome, Edge, Firefox and Opera.