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SPOT Global Phone Support

Hardware


QUESTIONS AND ANSWERS

How do I charge my SPOT Global Phone battery?

The SPOT Global Phone battery can be charged in your phone by using the included wall charger or by using the optional vehicle charger. You should always carry a backup battery. Additional Information about your SPOT Global Phone battery: TYPE: Lithium-ion 3.7V, 2600 mAH STANDBY TIME:  Up to 36 hours TALK TIME: 4 hours  ...

Where do I find my SPOT Global Phone ESN?

Your SPOT Global Phone ESN is required for activation. The ESN can be found on the sticker on the top of the box (ESN DEC). The ESN is also located in the battery compartment of your phone (D)....

Where do I find my SPOT Global Phone number?

The SPOT Global Phone number is located on the sticker on the top of the box. You can also find your number on your phone by pressing “Menu” and “9”. If you are having difficulties activating your SPOT Global Phone, please contact SPOT Customer Relations....

SPOT Global Phone Tips & Tricks

Here are some important SPOT Global Phone Tips & Tricks to remember: Make sure the phone has a clear view of the sky away from obstructions like tall buildings For best reception, antenna must be rotated, fully extended and pointed toward the sky Make a test call before leaving for your adventures Check battery power and signal strength on LCD screen before making a call Use the call “Minute alert” to manage airtime usage and costs Store important numbers in the phones memory – up to 99 contacts Access voicemail from your phone so you don’t miss an important connection when you are unavailable For fast access to the functions and features of your SPOT Global Phone, take the Quick Reference Guide with you on your travels (included in your SPOT Global Phone box). ...

Need more help?


CONTACT US

CALL

Phone support is available Monday - Friday, 24h CST.

1 (866) 651-7768

Currently traveling outside of Canada/US?‚Äč
1 (985) 327-7511

CHAT

Chat with a Customer Relations team member in English Tuesday - Friday 8am to 6pm CST.

CHAT NOW
At this time, chat is limited to customers based in Canada and US only.
Service cancellations and payments are not supported via chat.

MY VOICE

My Voice was created to let your voice be heard.
So go ahead, give us your thoughts to help improve your SPOT experience, we are here to listen.

SUBMIT YOUR THOUGHTS HERE