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My Account

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My Account Support

General

How to change the Password

  1. Log in to your SPOT account.
  2. Select Settings & Billing in the upper right-hand corner.
  3. Under User Settings / Password Settings, enter the old password, new password and confirm.
    1. Password characters are limited to the letters a to z, the numbers 0 to 9, and the underscore _.
    2. Password has to be at least 8 characters long.
  4. Click Save.

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CONTACT US

CALL

Monday 3 p.m. to Saturday 3 p.m. AEST

Please have your PIN ready when calling.

PIN confirmation is not supported via voice. Please enter your PIN on your phone dial-pad.

Your PIN, personal identification number, can be found on the Account Summary when you log into your My Account.
 

Australia
+61 1800 955 278
From outside of Australia
+1 985-327-7511

New Zealand
0800 11 7768
From outside of New Zealand
+1 985-327-7511