SPOT Mapping Support
General
I cannot see any data on the SPOT Map and my SPOT device is active.
Make sure the “eye” icon next to the device name is enabled (no slash).
Check which mode you are in. If you are in Live Mode but have no current tracks or messages, nothing will appear. Change to History Mode and click 7 days, 1 month or custom dates to see previous tracks and messages on the map.
CALL
Phone support is available Monday - Friday, 24h CST.Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.
1 (866) 651-7768
Currently traveling outside of the US?
1 (985) 327-7511
Chat with an Agent
Chat Support is available in English. Additional languages are supported using machine translation.Service cancellations and payments are not supported via chat.
Chat is available Monday through Friday, from 7:00AM to 6:00PM CST.
Chat support is only available with Chrome, Edge, Firefox and Opera.