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About SPOT
ABOUT SPOT
COMPANY INFO
SPOT saves by keeping people connected worldwide.
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About SPOT
Company Info
How It Works
HOW IT WORKS
SPOT uses a GPS satellite system to transmit data to and from the Globalstar satellite network.
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Products & Services
PRODUCTS
SPOT X
2-WAY SATELLITE MESSENGER
SPOT GEN4
SATELLITE GPS MESSENGER
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SATELLITE TRACKING DEVICE
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SERVICES
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SPOT MAPPING
COVERAGE
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SUPPORTED PRODUCTS
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SPOT Life
SPOT LIFE
SPOT AMBASSADORS
Meet the people who live the SPOT brand from hunting and fishing to rock climbing and hiking. They keep SPOT in the adventure!
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SPOT SPONSORSHIPS
SPOT partners help us tell our story through real-world experiences.
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SPOT Life
Rescues
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Tell Us Your Story
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Become A SPOT Sponsorship
SPOT RESCUES
Initiating 9,605 rescues worldwide, SPOT provides peace of mind with the push of a button. Read more about the lives we’ve touched and in return the people who have touched our lives.
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SPOT Gen3
SATELLITE GPS MESSENGER
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Documents
Firmware
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Latest Firmware
Release Date
10/18/2022
Firmware Version
2.1.2
Firmware Updater Version
2.9.3
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SPOT Gen3 Support
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SPOT Gen3 Support
Billing
QUESTIONS AND ANSWERS
How do I update my payment information?
To update the payment information associated with your SPOT account: Login to your SPOT account. Select Settings & Billing. In the billing column, under Credit Card Information , click View/Edit. Enter your payment information and the billing address, then select Save. Common Issues Transaction was not authorized. Try a different credit card or contact your credit card issuer. This error may be displayed when the payment information or billing address is invalid. Please check the information and try again. Should you continue to receive this error, please contact Customer Care for support. ...
How do I view my billing history and invoices?
To view billing history and invoices: Login to your SPOT account Select Settings& Billing In the billing column, under Billing & Payments , click View Billing & Payments Should you have a balance in your account, please update your payment information. Pending Payments Pending payments will display upcoming service plan associated costs Invoice and Payment History Your past and present invoices will be displayed in the invoice and payment history section. Common Issues Should you experience any difficulty in viewing your billing and invoice history, please contact Customer Support. ...
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CONTACT US
CALL
Phone support is available Monday - Friday, 24h CST.
Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your PIN on your phone dial-pad.
Your PIN, personal identification number, can be found on the Account Summary when you log into your My Account.
1 (866) 651-7768
Currently traveling outside of the US?
1 (985) 327-7511
CHAT
Chat support is only available in English.
Service cancellations and payments are not supported via chat.
Chat is available Monday through Friday, from 8:00AM to 5:00PM CST.
Chat support is only available with Chrome, Edge, Firefox and Opera.
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