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SPOT Mapping Support

FAQs

Define the icons

Panel View Panel View - Extends the sidebar to display the Panel view
Live Mode Live Mode - Displays the positions in near real-time as your device(s) report
History Mode History Mode - Allows you to customize how the SPOT archived data is viewed
Geofences Geofences – Create virtual geographic boundaries around an area and trigger an alert when SPOT devices enters or exits a predefined area
Places Places - Displays all enabled/visible places.  Users can also manage and edit created Places
Journeys Journeys - Displays all enabled Journeys and their Trip segments
Add item Add Item - Create any reference point, or component of the map
Manage Manage - Control the organizational aspects of the platform, as well as pre-determined messaging, operator forms, and templates
Config Config - Manage your SPOT Mapping user experience.  Allows for customization and standardization of the map to suit your needs
Reports Reports - Run and view detailed reports
Main Gear Icon Main Gear icon – Displays the changes made to all Assets in the group
Asset Gear Asset Gear icon - Displays the changes made to a specific Asset
Contacts Contacts - Adding a Contact will enable additional alert or message types to be sent when certain conditions are met
Alerts Alerts - SPOT device alerts include Help and S.O.S. (shows as red). Custom alerts from the SPOT Map (shows as orange)
Positions Positions - Messages with a GPS location that appears on the map
Events Events – All SPOT Data is displayed
Status Status - Low Battery/Powered On/Powered Off and New Movement (Moving Started/Moving Stopped)
Chat Chat – Messages from Spot X and Gen 3 Custom Messages
Navigate Navigate Messages – All SPOT Messages will be displayed here (Later version)
 

Need more help?


CONTACT US

CALL

Phone support is available Monday - Friday, 24h CST.

1 (866) 651-7768

Currently traveling outside of Canada/US?‚Äč
1 (985) 327-7511

CHAT

Chat with a Customer Relations team member in English Tuesday - Friday 8am to 6pm CST.

CHAT NOW
At this time, chat is limited to customers based in Canada and US only.
Service cancellations and payments are not supported via chat.

MY VOICE

My Voice was created to let your voice be heard.
So go ahead, give us your thoughts to help improve your SPOT experience, we are here to listen.

SUBMIT YOUR THOUGHTS HERE