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SPOT Mapping Support

FAQs

Define the icons

Panel View Panel View - Extends the sidebar to display the Panel view
Live Mode Live Mode - Displays the positions in near real-time as your device(s) report
History Mode History Mode - Allows you to customize how the SPOT archived data is viewed
Geofences Geofences – Create virtual geographic boundaries around an area and trigger an alert when SPOT devices enters or exits a predefined area
Places Places - Displays all enabled/visible places.  Users can also manage and edit created Places
Journeys Journeys - Displays all enabled Journeys and their Trip segments
Add item Add Item - Create any reference point, or component of the map
Manage Manage - Control the organizational aspects of the platform, as well as pre-determined messaging, operator forms, and templates
Config Config - Manage your SPOT Mapping user experience.  Allows for customization and standardization of the map to suit your needs
Reports Reports - Run and view detailed reports
Main Gear Icon Main Gear icon – Displays the changes made to all Assets in the group
Asset Gear Asset Gear icon - Displays the changes made to a specific Asset
Contacts Contacts - Adding a Contact will enable additional alert or message types to be sent when certain conditions are met
Alerts Alerts - SPOT device alerts include Help and SOS (shows as red). Custom alerts from the SPOT Map (shows as orange)
Positions Positions - Messages with a GPS location that appears on the map
Events Events – All SPOT Data is displayed
Status Status - Low Battery/Powered On/Powered Off and New Movement (Moving Started/Moving Stopped)
Chat Chat – Messages from Spot X and Gen 3 Custom Messages
Navigate Navigate Messages – All SPOT Messages will be displayed here (Later version)
 

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CONTACT US

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Phone support is available Monday - Friday, 24h CST.

Please have your PIN ready when calling.

PIN confirmation is not supported via voice. Please enter your PIN on your phone dial-pad.

Your PIN, personal identification number, can be found on the Account Summary when you log into your My Account.

1 (866) 651-7768

Currently traveling outside of the US?  

1 (985) 327-7511

Click here for Customer Support Chat

Chat support is only available in English.
Service cancellations and payments are not supported via chat.

Chat is available Monday through Friday, from 8:00AM to 5:00PM CST.
Chat support is only available with Chrome, Edge, Firefox and Opera.