SPOT X
2-WAY SATELLITE MESSENGER
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LATEST FIRMWARE
Release Date8/4/2021
Firmware Version
2.5.0
Firmware Updater Version
2.8.1
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SPOT X Support
Messaging
Can my SPOTX device be experiencing 5g interference?
Due to the recent rollout of T-Mobile/Sprint 5G service availability in several U.S. cities, you may experience interference and an interruption of service for incoming messages sent to your SPOT X. This is only affecting specific areas where the T-Mobile/Sprint 5G cellular network is available and within a specified range of your SPOT X. Although this interference can affect your ability to receive messages on your SPOT X, it will not prevent your SPOT X from sending messages nor will it interfere with outgoing SOS messages.
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Phone support is available Monday - Friday, 24h CST.Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.
1 (866) 651-7768
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1 (985) 327-7511
Click here for Customer Support Chat
Additional languages are supported using machine translation.Service cancellations and payments are not supported via chat.
Chat is available Monday through Friday, from 8:00AM to 5:00PM CST.
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