SELECT YOUR REGION AND LANGUAGE

UNITED STATES
English
LATIN AMERICA
Español
Português
AUSTRALIA &
NEW ZEALAND

English
JAPAN
Japanese
ASIA PACIFIC
English

CLOSE
CORPORATE OR GOVERNMENT NEEDS?
SPOT

SPOT Trace

SATELLITE TRACKING DEVICE

Get Help Get Help
Documents Documents
Firmware Firmware
Videos Videos

Latest Firmware

Release Date
1/18/2023
Firmware Version
2.0.2
Firmware Updater Version
2.10.1
Update Firmware >>

SPOT Trace Support

My Account

How do I update my contact information?

To update the contact information associated with your SPOT account:
  • Login to your SPOT account.
  • Select Settings & Billing.
  • In the billing column, under Customer Information, click SPOT Global Phone or SPOT.
  • Update the desired information, when completed, click Save.
Common Issues
Error displayed when trying to save changes
  • This error may be displayed when a new address cannot be verified.  Please check the information and try again.  Should you continue to receive this error, please contact Customer Service for support.
  • If you are attempting to save an address that was recently constructed the address may not be accepted by our verification system.  Please contact Customer Service for support

Need more help?


CONTACT US

CALL

Phone support is available Monday - Friday, 24h CST.

Please have your PIN ready when calling.

PIN confirmation is not supported via voice. Please enter your PIN on your phone dial-pad.

Your PIN, personal identification number, can be found on the Account Summary when you log into your My Account.

1 (866) 651-7768

Currently traveling outside of the US?  
1 (985) 327-7511

Click here for Customer Support Chat

Chat support is only available in English.
Service cancellations and payments are not supported via chat.

Chat is available Monday through Friday, from 8:00AM to 5:00PM CST.
Chat support is only available with Chrome, Edge, Firefox and Opera.