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SPOT Trace

SPOT Trace

SATELLITE TRACKING DEVICE

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Get Help
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Documents
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Firmware
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LATEST FIRMWARE

Release Date
1/18/2023
Firmware Version
2.0.2
Firmware Updater Version
2.11.1
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SPOT Trace Support

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SPOT Trace Support

Messaging

SPOT Messages may be affected by Regulatory and Anti-Fraud Prevention measures

There has been a shift in the business-to-customer messaging environment, with an increase in Messaging regulations introduced in many countries and service providers throughout the world.

These restrictions may affect message delivery from a SPOT device to the intended recipient(s).  SPOT is making an effort to limit the number of undeliverable messages due to these restrictions, but some messages will continue to be blocked by Service providers.  Below are some measures to help prevent or resolve these message delivery restraints.

  • Verify the recipient has not requested to block messages from SPOT
  • Call the service provider of the recipient and ask to investigate the blocked messages
  • Call the service provider and request to allow messages from SPOT

Other reasons why a SPOT message may not be delivered to a recipient:

  • The recipient may be roaming and is not allowed to receive messages
  • The recipient is not allowed to receive international messages

Note: SOS messaging is not affected  

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Phone support is available Monday - Friday, 24h CST.

Please have your PIN ready when calling.

PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.

Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.

1 (866) 651-7768

Currently traveling outside of the US?  
1 (985) 327-7511

Click here for Customer Support Chat

Chat support is only available in English.
Service cancellations and payments are not supported via chat.

Chat is available Monday through Friday, from 8:00AM to 5:00PM CST.
Chat support is only available with Chrome, Edge, Firefox and Opera.
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