SELECT YOUR REGION AND LANGUAGE

UNITED STATES
English
LATIN AMERICA
Español
Português
AUSTRALIA &
NEW ZEALAND

English
JAPAN
Japanese
ASIA PACIFIC
English


CLOSE
SPOT Trace

SPOT Trace

SATELLITE TRACKING DEVICE

Get Help
Get Help
Documents
Documents
Firmware
Firmware
Videos
Videos

LATEST FIRMWARE

Release Date
1/18/2023
Firmware Version
2.0.2
Firmware Updater Version
2.11.1
Update Firmware >>

SPOT Trace Support

Get Help  |  Documents  |  Firmware  |  Videos

SPOT Trace Support

Hardware

How do I replace the batteries in the SPOT Trace?

To replace the Energizer­® AAA Ultimate Lithium™ or Energizer® NiMH batteries installed in your SPOT Trace, please follow the steps below.

  • With a Phillips-head screwdriver, unscrew the 4 enclosure screws keeping the two halves of the SPOT Trace together.
  • Carefully separate the two halves of the SPOT Trace by evenly separating the two halves of the device.  If the two halves are separated unevenly it may result in damage.
  • Remove the expired batteries and replace with new lithium or NiMH batteries
    • Ensure batteries are oriented correctly.
  • Combine the two halves of the Trace evenly and hold a firm grip at the center of the unit while screwing unit together
  • An amber light will appear for approximately 5 seconds, then the LEDs will display the power on sequence – both the power and satellite LEDs will flash.
 
Common Issues
The power LED is flashing or solid red after replacing the batteries
  • Unscrew and separate the two halves of the SPOT Trace.  After 10 seconds, recombine the halves ensuring that the contacts from the battery tray make a flush connection to the other half.
  • If you continue to receive red LED lights after repeated attempts, please contact SPOT Customer Relations for further assistance.
Amber light will not turn off after replacing the batteries
  • Unscrew and separate the two halves of the SPOT Trace.  After 10 seconds, recombine the halves ensuring that the contacts from the battery tray make a flush connection to the other half.
  • If you continue to receive a solid amber LED light after repeated attempts, please contact SPOT Customer Relations for further assistance.

Need more help?


Contact Us
× Holiday Hours and Closures:
12/24/2024 Closed at 6:00PM (CST/UTC -6)
12/25/2024 Closed
12/26/2024 Open at 07:00AM (CST/UTC -6)
12/31/2024 Closed at 6:00PM (CST/UTC -6)
01/01/2025 Open at 07:00AM (CST/UTC -6)

CALL

Phone support is available Monday - Friday, 24h CST.

Please have your PIN ready when calling.

PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.

Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.

1 (866) 651-7768

Currently traveling outside of the US?  
1 (985) 327-7511

Chat with an Agent

Chat Support is available in English. Additional languages are supported using machine translation.

Service cancellations and payments are not supported via chat.

Chat is available Monday through Friday, from 7:00AM to 6:00PM CST.
Chat support is only available with Chrome, Edge, Firefox and Opera.
JOIN OUR NEWSLETTER
CORPORATE OR GOVERNMENT NEEDS?