SPOT Trace
SATELLITE TRACKING DEVICE
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LATEST FIRMWARE
Release Date1/18/2023
Firmware Version
2.0.2
Firmware Updater Version
2.11.1
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SPOT Trace Support
General
Will I have to reset Trace tracking after 24 hours?
No. Once powered on, the SPOT Trace will track continuously until the device loses power, batteries are exhausted, or the device is powered off.
When the Trace detects that it has not moved for 5 minutes, the SPOT Trace will enter rest mode and will not send GPS locations. Tracking will automatically resume when motion is detected.
CALL
Phone support is available Monday - Friday, 24h CST.Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.
1 (866) 651-7768
Currently traveling outside of the US?
1 (985) 327-7511
Click here for Customer Support Chat
Additional languages are supported using machine translation.Service cancellations and payments are not supported via chat.
Chat is available Monday through Friday, from 8:00AM to 5:00PM CST.
Chat support is only available with Chrome, Edge, Firefox and Opera.