SPOT Satellite GPS Messenger Support
Messaging
What does an email or SMS notification look like that I send from my SPOT Satellite GPS Messenger?
When the SPOT system receives a "Check In" or "Help" message, it will use the contact information settings that you entered to send notifications to your friends and family. The subject line of the email contains your unit number and if it is a "Check In" or "Help" message.
The email contains the full "Check In" or "Help" message that you setup for the messenger. The email also contains the serial number, the exact latitude/longitude location and a map link. Clicking on the map link will pop up a Google maps page that will show them your current location.
If you have added a mobile numbers as a contacts, they will also receive the notification. The format of messages sent to a mobile phones are almost identical. The exceptions are the inclusion of the Google map link and your GPS location.
CALL
Phone support is available Monday - Friday, 24h CST.Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.
1 (866) 651-7768
Currently traveling outside of the US?
1 (985) 327-7511
Click here for Customer Support Chat
Chat support is only available in English.Service cancellations and payments are not supported via chat.
Chat is available Monday through Friday, from 8:00AM to 5:00PM CST.
Chat support is only available with Chrome, Edge, Firefox and Opera.