SPOT Satellite GPS Messenger Support
Messaging
Can I send a Check In OK message while tracking?
No, you may not send a Check In OK message while tracking. In order to emit a Check In OK after having activated Tracking, please turn off the SPOT unit by pressing and holding the ON/OFF button for 3 seconds. Then power the unit back on by pressing the ON/OFF button and quickly pressing the OK button until the LED blinks red.
Additional information about priority of messages:
- Help messages abort Check In OK and Tracking functions.
- 911 messages abort all other functions.
Common Issues
My tracks did not go through while using more than one function.
- When a new message is sent from the SPOT device while Tracking is active, the Tracking will be suspended during the transmission of the message. The message will be marked in My Locations and serves as a substitute for the missing track.
CALL
Phone support is available Monday - Friday, 24h CST.Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.
1 (866) 651-7768
Currently traveling outside of the US?
1 (985) 327-7511
Click here for Customer Support Chat
Additional languages are supported using machine translation.Service cancellations and payments are not supported via chat.
Chat is available Monday through Friday, from 8:00AM to 5:00PM CST.
Chat support is only available with Chrome, Edge, Firefox and Opera.