SPOT Personal Tracker Support
Messaging
What features on SPOT can be in use at the same time?
For SPOT Personal Trackers, no two features may be used at the same time.
If you are in Check In Ok Mode you will turn off your device to begin using the Tracking function.
If you are Tracking, you will turn off your device or cancel Tracking begin a Check In Ok message.
Help will suspend Check In Ok and Tracking.
911 will suspend all other functions.
CALL
Phone support is available Monday - Friday, 24h CST.Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.
1 (866) 651-7768
Currently traveling outside of the US?
1 (985) 327-7511
Click here for Customer Support Chat
Additional languages are supported using machine translation.Service cancellations and payments are not supported via chat.
Chat is available Monday through Friday, from 8:00AM to 5:00PM CST.
Chat support is only available with Chrome, Edge, Firefox and Opera.