SPOT Personal Tracker Support
Messaging
Can the tracking interval be adjusted for my SPOT Personal Tracker?
No. The interval between messages for tracking is fixed at 10 minutes SPOT Personal Tracker. The interval cannot be changed.
If you are interested in SPOT units that are capable of adjustable intervals, you may consider the SPOT GEN4 or the SPOT X as both have this capability.
CALL
Phone support is available Monday - Friday, 24h CST.Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.
1 (866) 651-7768
Currently traveling outside of the US?
1 (985) 327-7511
Click here for Customer Support Chat
Additional languages are supported using machine translation.Service cancellations and payments are not supported via chat.
Chat is available Monday through Friday, from 8:00AM to 5:00PM CST.
Chat support is only available with Chrome, Edge, Firefox and Opera.