SPOT Personal Tracker Support
Messaging
Can I send a Check In OK message while tracking?
Yes, you can send a Check In OK or Custom Message while tracking. If Tracking is active, it will be suspended during the period to send the Check In OK or Custom Message, then resume once the Check In OK or Custom Message cycle is complete. This lets you easily update your contacts of your whereabouts while in tracking.
Additional information about priority of messages:
- Help messages suspend Check In OK and Tracking functions.
- 911 messages suspend all other functions.
My tracks did not go through while using more than one function.
- When a new message is sent from the SPOT device while Tracking is active, the Tracking will be suspended during the transmission of the message. The message will be marked in My Locations and serves as a substitute for the missing track.
CALL
Phone support is available Monday to Thursday 24hrs CST.Friday: 12:00AM to 10:00PM CST.
Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.
1 (866) 651-7768
Currently traveling outside of the US?
1 (985) 327-7511
CLICK HERE FOR OTHER REGIONS
CHAT
Chat Support is available in English. Additional languages are supported using machine translation.Service cancellations and payments are not supported via chat.
Chat is available Monday through Friday, from 7:00AM to 6:00PM CST.
Chat support is only available with Chrome, Edge, Firefox, Opera and Safari.