SPOT Personal Tracker Support
Hardware
Can the unit be plugged in to an external power source?
No. The SPOT device operates with Energizer 1.5V non-rechargeable size AA lithium batteries. These are required due to this technology's unique ability to maintain a high cell volt throughout the life of the battery. Additional benefits are a larger operating temperature range, up to 8 times longer life than alkaline, an outstanding 15-year shelf life and a 30% weight reduction.
If you are interested in SPOT units that are capable of being powered by an external source you may consider the SPOT GEN3 which can be powered via USB. The SPOT GEN3 is no longer sold by SPOT, however, the SPOT GEN3 can still be activated and is a supported SPOT product.
CALL
Phone support is available Monday - Friday, 24h CST.Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.
1 (866) 651-7768
Currently traveling outside of the US?
1 (985) 327-7511
Click here for Customer Support Chat
Additional languages are supported using machine translation.Service cancellations and payments are not supported via chat.
Chat is available Monday through Friday, from 8:00AM to 5:00PM CST.
Chat support is only available with Chrome, Edge, Firefox and Opera.