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SPOT Gen4

SPOT Gen4

SATELLITE GPS MESSENGER

Get Help
Get Help
Documents
Documents
Firmware
Firmware
Videos
Videos

LATEST FIRMWARE

Release Date
10/18/2022
Firmware Version
2.1.2
Firmware Updater Version
2.11.1
Update Firmware >>

SPOT Gen4 Support

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SPOT Gen4 Support

SOS

How do I add/update my emergency contacts?

When you activated your first SPOT device you provided emergency contacts for the SOS feature.  These contacts were stored in your default message profile. If you activated additional devices, the new device will use the same contacts as they are configured on the available message profile. For more information on message profiles, please click here.

Should you request emergency search and rescue services by using the SOS feature on your SPOT device, FocusPoint International, Inc. will call your emergency contacts to ask for pertinent details such as your itinerary, planned route, or other identifiers. This information will help search and rescue services in working with local authorities to evaluate the appropriate response team needed.

To view/change your emergency contacts:

  • Login to your SPOT account.
  • Select My Devices
    • If needed, Select Edit Settings 
  • Scroll down to Contact Settings
  • Expand SOS by clicking the "+"
  • Update your Primary and Secondary Emergency Contacts, please remember to click Save
We recommend communicating with your contacts and providing them your plans or itinerary for upcoming trips.

Common Issues
Contacts are not saving
  • Your emergency contact phone numbers must be different from the contact information saved to your SPOT account

Need more help?


Contact Us

CALL

Phone support is available Monday - Friday, 24h CST.

Please have your PIN ready when calling.

PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.

Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.

1 (866) 651-7768

Currently traveling outside of the US?  
1 (985) 327-7511

Click here for Customer Support Chat

Chat support is only available in English.
Service cancellations and payments are not supported via chat.

Chat is available Monday through Friday, from 8:00AM to 5:00PM CST.
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