SPOT Gen4
SATELLITE GPS MESSENGER
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LATEST FIRMWARE
Release Date10/18/2022
Firmware Version
2.1.2
Firmware Updater Version
2.11.1
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SPOT Gen4 Support
General
Why can't I enter my auth code into the SPOT Device Updater?
If you are not able to enter your auth code into the SPOT Device Updater we recommend you try the following:
- Ensure you are using the cable that came with the SPOT device.
- Try a different micro USB cable as some cables were created solely for charging devices, while other cables may have the required data lines (D+/D-).
- Connect the micro USB cable directly to the computer - without using a USB hub.
- Ensure that your computer is current with all OS updates.
- Try using a different computer
If you continue to experience difficulty with your firmware update and sync, please contact us for support.
CALL
Phone support is available Monday - Friday, 24h CST.Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.
1 (866) 651-7768
Currently traveling outside of the US?
1 (985) 327-7511
Click here for Customer Support Chat
Additional languages are supported using machine translation.Service cancellations and payments are not supported via chat.
Chat is available Monday through Friday, from 8:00AM to 5:00PM CST.
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