SPOT Gen4
SATELLITE GPS MESSENGER
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LATEST FIRMWARE
Release Date10/18/2022
Firmware Version
2.1.2
Firmware Updater Version
2.11.1
Update Firmware >>
SPOT Gen4 Support
General
When will I receive a movement alert?
Movement alerts are notifications sent from your SPOT device to your contact list indicating your device or asset is in motion. Tracking mode must be enabled on your device.
In order to receive a movement alert, the feature must be enabled from your SPOT account device settings page. After enabling Movement Alerts, you are given the option to select your Movement Alert rate. The available Movement Alert rates are: 30 minutes, 1 hour, 4 hours, 12 hours. The rate determines the amount of time the device must be stationary before a Movement Alert is sent. After movement has been detected, the alert message sent, your SPOT device will resume tracking mode.
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Phone support is available Monday - Friday, 24h CST.Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.
1 (866) 651-7768
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1 (985) 327-7511
Click here for Customer Support Chat
Additional languages are supported using machine translation.Service cancellations and payments are not supported via chat.
Chat is available Monday through Friday, from 8:00AM to 5:00PM CST.
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