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SPOT Gen4

SPOT Gen4

SATELLITE GPS MESSENGER

Get Help
Get Help
Documents
Documents
Firmware
Firmware
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Videos

LATEST FIRMWARE

Release Date
10/18/2022
Firmware Version
2.1.2
Firmware Updater Version
2.11.1
Update Firmware >>

SPOT Gen4 Support

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SPOT Gen4 Support

General

What is the device doing when the GPS light turns on?

Whether you're sending a message, tracking, or sending a help request, you'll notice that the GPS LED will light during the process of sending messages.  When the GPS LED begins flashing green, your SPOT device has acquired or is attempting to acquire your GPS location.

If the GPS LED blinks red, the SPOT cannot see the GPS satellites and/or cannot find your GPS location.  If the GPS light blinks red, you should move to a location with a clearer view of the sky.

If the GPS continually displays red even while in meeting optimal operating conditions (open and clear view of the sky, distant from tall structures by at least 10 meters, SPOT logo facing the sky) please contact Customer Relations for further assistance.

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Contact Us

CALL

Phone support is available Monday - Friday, 24h CST.

Please have your PIN ready when calling.

PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.

Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.

1 (866) 651-7768

Currently traveling outside of the US?  
1 (985) 327-7511

Click here for Customer Support Chat

Chat support is only available in English.
Service cancellations and payments are not supported via chat.

Chat is available Monday through Friday, from 8:00AM to 5:00PM CST.
Chat support is only available with Chrome, Edge, Firefox and Opera.
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