SPOT Gen4
SATELLITE GPS MESSENGER
LATEST FIRMWARE
Release Date10/18/2022
Firmware Version
2.1.2
Firmware Updater Version
2.11.1
Update Firmware >>
SPOT Gen4 Support
General
What is Movement Alert and how do I activate it on my SPOT Gen4?
Movement Alert allows you to use your SPOT Gen4 for asset tracking.
When Movement Alert is enabled, you will receive a notification by email or SMS if your SPOT Gen4 detects motion. Movement Alert will enter your SPOT Gen4 into an idle if it is stationary for the configured interval chosen. You may choose to set your Movement Alert interval to 30 minutes, 1 hour, 4 hours, or 12 hours. When SPOT Gen4 detects movement after this period of time, it will send a notification to your Movement Alert contacts, via email and/or SMS. You can choose to send Movement Alert notifications to up to 20 contacts.
To send Movement Alert messages your SPOT Gen4 must be in Tracking Mode. Should you decide to enable Movement Alerts your device may required a settings update for the change to take effect. To learn how to update your device settings click here.
CALL
Phone support is available Monday - Friday, 24h CST.Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.
1 (866) 651-7768
Currently traveling outside of the US?
1 (985) 327-7511
Click here for Customer Support Chat
Additional languages are supported using machine translation.Service cancellations and payments are not supported via chat.
Chat is available Monday through Friday, from 8:00AM to 5:00PM CST.
Chat support is only available with Chrome, Edge, Firefox and Opera.