SPOT Gen4
SATELLITE GPS MESSENGER
Get Help
Documents
Firmware
Videos
LATEST FIRMWARE
Release Date10/18/2022
Firmware Version
2.1.2
Firmware Updater Version
2.11.1
Update Firmware >>
SPOT Gen4 Support
General
How SPOT works?
SPOT products transmit short 1.5 second one-way messages on either 1611.25 MHz in North America and portions of Central America or on 1616.25 MHz throughout the rest of the world. These frequencies are just above the GPS L1 frequency (1575.42 MHz) used by many aircraft navigation systems. When the SPOT product transmits, there is the possibility of interference even though both the SPOT device and the aircraft navigation/communication systems meet all FCC regulatory requirements for interference.
CALL
Phone support is available Monday - Friday, 24h CST.Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.
1 (866) 651-7768
Currently traveling outside of the US?
1 (985) 327-7511
Click here for Customer Support Chat
Additional languages are supported using machine translation.Service cancellations and payments are not supported via chat.
Chat is available Monday through Friday, from 8:00AM to 5:00PM CST.
Chat support is only available with Chrome, Edge, Firefox and Opera.