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SPOT Gen4

SPOT Gen4

SATELLITE GPS MESSENGER

Get Help
Get Help
Documents
Documents
Firmware
Firmware
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Videos

LATEST FIRMWARE

Release Date
10/18/2022
Firmware Version
2.1.2
Firmware Updater Version
2.11.1
Update Firmware >>

SPOT Gen4 Support

Get Help  |  Documents  |  Firmware  |  Videos

SPOT Gen4 Support

General

How does tracking work?

Once you set your device to tracking mode, the SPOT Gen4 will send an initial tracking message.  Your GPS location will be acquired and the message will be sent.  The next tracking message will be sent according to how the tracking interval is configured.  

The default tracking interval is 10 minutes.  The basic service plan allows 5, 10, 30, and 60 minute tracking intervals.  

The extreme tracking service permits 2.5 minute tracking interval for precise tracking locations and is an added cost service. More information on Extreme Tracking can be found here.

Need more help?


Contact Us

CALL

Phone support is available Monday - Friday, 24h CST.

Please have your PIN ready when calling.

PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.

Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.

1 (866) 651-7768

Currently traveling outside of the US?  
1 (985) 327-7511

Click here for Customer Support Chat

Chat support is only available in English.
Service cancellations and payments are not supported via chat.

Chat is available Monday through Friday, from 8:00AM to 5:00PM CST.
Chat support is only available with Chrome, Edge, Firefox and Opera.
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