SPOT Gen3
SATELLITE GPS MESSENGER
Get Help
Documents
Firmware
LATEST FIRMWARE
Release Date10/18/2022
Firmware Version
2.1.2
Firmware Updater Version
2.11.1
Update Firmware >>
SPOT Gen3 Support
Messaging
How does SPOT Gen3 prioritize Tracking Messages and help/SOS functions?
Help and SOS are prioritized over Tracking - if you press the Help or SOS buttons while tracking, SPOT will cancel any unsent messages and begin sending Help/SPOT Assist or SOS messages.
CALL
Phone support is available Monday to Thursday 24hrs CST.Friday: 12:00AM to 10:00PM CST.
Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.
1 (866) 651-7768
Currently traveling outside of the US?
1 (985) 327-7511
Chat with an Agent
Chat Support is available in English. Additional languages are supported using machine translation.Service cancellations and payments are not supported via chat.
Chat is available Monday through Friday, from 7:00AM to 6:00PM CST.
Chat support is only available with Chrome, Edge, Firefox, Opera and Safari.