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My Account

My Account

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My Account Support

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My Account Support

Settings and Billing

How do I update my payment information?

To update the payment information associated with your SPOT account:

  • Login to your SPOT account.
  • Select Settings & Billing.
  • Click View/Edit under PAYMENT METHOD INFORMATION
  • Click Edit
  • Enter your payment information and the billing address, then select Save.
 
Common Issues
Transaction was not authorized. Try a different credit card or contact your credit card issuer.
  • This error may be displayed when the payment information or billing address is invalid.  Please check the information and try again.  Should you continue to receive this error, please contact Customer Relations for support.

Need more help?


Contact Us

CALL

Phone support is available Monday - Friday, 24h CST.

Please have your PIN ready when calling.

PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.

Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.

1 (866) 651-7768

Currently traveling outside of the US?  
1 (985) 327-7511

Click here for Customer Support Chat

Chat support is only available in English.
Service cancellations and payments are not supported via chat.

Chat is available Monday through Friday, from 8:00AM to 5:00PM CST.
Chat support is only available with Chrome, Edge, Firefox and Opera.
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