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My Account Support

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My Devices

View/Edit Contacts (if applicable)

View/Edit Contacts and Contact Groups for sending Custom Messages

  • Only available for products that have custom SMS and email capabilities
  • Syncing the SPOT device with SPOT My Account is required for contacts and contact groups to appear on your device.
  • SMS contact must include the country code, area code and number
Note: Some special characters may not be allowed when entering contact information. Please limit special characters when possible

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Phone support is available Monday - Friday, 24h CST.

Please have your PIN ready when calling.

PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.

Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.

1 (866) 651-7768

Currently traveling outside of the US?  
1 (985) 327-7511

Click here for Customer Support Chat

Chat support is only available in English.
Service cancellations and payments are not supported via chat.

Chat is available Monday through Friday, from 8:00AM to 5:00PM CST.
Chat support is only available with Chrome, Edge, Firefox and Opera.
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