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My Account Support
General
Why is my credit card payment failing?
Credit card failures can be a caused by different reasons:
| Failed/Declined Reason | Solution |
| Failed/declined by the credit card issuer | Call your credit card issuer for more information |
| Failed/declined due to incorrect information provided | Confirm all information entered is correct, including address, postal code, name, credit card number, exp date and security code. |
| Failed/declined due to credit card issuer restrictions on the card holder | Call your credit card issuer for more information |
| Failed/declined due to geographical location | Some credit card issuers will not allow transactions in countries other than the account holder's billing address associated with the credit card account |
CALL
Phone support is available Monday - Friday, 24h CST.Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.
1 (866) 651-7768
Currently traveling outside of the US?
1 (985) 327-7511
Chat with an Agent
Chat Support is available in English. Additional languages are supported using machine translation.Service cancellations and payments are not supported via chat.
Chat is available Monday through Friday, from 7:00AM to 6:00PM CST.
Chat support is only available with Chrome, Edge, Firefox and Opera.