My Account
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My Account Support
General
How to change the Password
- Log in to your SPOT account.
- Select Settings & Billing in the upper right-hand corner.
- Under User Settings / Password Settings, enter the old password, new password and confirm.
- Password characters are limited to the letters a to z, the numbers 0 to 9, and the underscore _.
- Password has to be at least 8 characters long.
- Click Save.
CALL
Phone support is available Monday - Friday, 24h CST.Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.
1 (866) 651-7768
Currently traveling outside of the US?
1 (985) 327-7511
Chat with an Agent
Chat Support is available in English. Additional languages are supported using machine translation.Service cancellations and payments are not supported via chat.
Chat is available Monday through Friday, from 7:00AM to 6:00PM CST.
Chat support is only available with Chrome, Edge, Firefox and Opera.